Important information on COVID-19

As the situation with COVID-19 continues to evolve, our top priority is health and safety. We’re working hard to maintain operations while also aligning our response to COVID-19 with recommendations outlined by the World Health Organization, Centers for Disease Control, as well as the government.

Perkopolis will continue to provide service and support to our members and partners during these challenging times.

Our team is available for calls and online support.
Ongoing updates for members regarding cancellation or postponement of events will be provided.
We’re working with our partners to curate relevant offers and communications to our members.

When things eventually improve, and they will, we look forward to getting back to doing what we’ve been doing for years; providing members, their families and friends, with great offers, real savings and memorable experiences.

In the interim, we’re here for you, and all of us at Perkopolis are thinking of our members and partners as we experience this together. It is our sincerest hope that everyone stays safe and healthy during this time.

Theatre, sports, movies, events and attractions

See below our notes on cancelations, postponements, and closures.

Cancelled events

If your event has been cancelled, there is no action required of you. You will receive a full refund to the original form of purchase. Due to high volume, however, it may take up to 30 days for the refund to appear on your credit card statement.

- Disney On Ice presents Worlds of Enchantment in Hamilton (March 18-22, 2020)
- Jurassic World Live in Hamilton (September 2020)
- Jurassic World Live in Toronto (September 2020)
- Jurassic World Live in Vancouver (May 2020)
- Monster Jam: Triple Threat in Hamilton
- Monster Jam: Triple Threat in Vancouver
- Torono Marlies
- Toronto Raptors
- Toronto Rock

Postponed events

If your event has been postponed, hold onto your tickets. We are working with ticket providers on rescheduling options. As we get more information, we will contact you at the email you provided at the time of your booking.

- Toronto FC: Leagues have suspended play until further notice. Please stay tuned for further communication and updates as we receive them from MLSE.
- Cats in Montreal: Rescheduled to 2021 (no dates yet), original tickets will be honored.

Non-postponed events

For events that were not postponed or cancelled, we are unable to offer any refunds at this time.

Mirvish Productions

All performances have been suspended effective from the matinee on Saturday, March 14 through June 20. Tickets for performances during this time will be refunded. There is nothing you need to do. If you have tickets for a show during this time period, you will receive a full refund to the original form of purchase. Due to high volume, however, it may take up to 30 days from the date of the show for the refund to appear on your credit card statement.

Cineplex Entertainment

All 165 theatres across Canada are closed through to April 2, 2020. Passes purchased through Perkopolis are valid for approximately 2 years from date of purchase and can be used when Cineplex theatres re-open.

Landmark Theatres

All theatres across Canada are closed until further notice. Passes purchased through Perkopolis are valid for approximately 2 years from the date of purchase and will be valid when Landmark theatres reopen.

Canada’s Wonderland

The park is hopeful to open mid-May or as soon thereafter if possible.
The RBC Family Day scheduled for May 2, 2020 has been cancelled.

Universal Orlando Resort

Universal Orlando Resort theme parks will temporarily close. The closure is effective Monday, March 16 and is anticipated to remain closed through May 31. For customers with tickets for arrival from March 20 to 31, 2020, you will be automatically refunded.

As the situation with COVID-19 continues to evolve day to day, information is in flux, so please stay tuned. We thank you for your understanding during these extraordinary circumstances.

Disneyland

While there have been no reported cases of COVID-19 at Disneyland Resort, the parks will be temporarily closed, beginning the morning of March 14 until further notice.

Tickets purchased with Perkopolis, the Canadian Resident Offer, will be valid until December 16th 2021, with blackout dates being December 19, 2020-January 4,2021 ; March 26 2021-April11 2021; July 4 2021; and November 20-27 2021.